It didn’t take long for Rude Cosmetics to get back to me about the claim I placed with customer service, a day in fact.
There wasn’t a need to mince words in my initial message, so I requested a refund for contaminated products.
Their response was wretched:
How can they, in good conscience, advise me to spend MORE money to replace items of subpar quality that THEY SENT to me? And who really believes that script was authentic enough to send to a customer?
I was so flabbergasted that I complained to my mom and had the perfect summary of their idiot business tactics: “How can they prove to me, the customer, that I can trust them again if they’re not willing to demonstrate that they’re trustworthy?” They really thought they had the privilege to convince me that it’s my responsibility to believe in them by taking a SECOND chance from my wallet to learn that receiving botched Products wouldn’t happen again. This is how businesses lose customers, people!
*Steps onto her soapbox* AND we the customer have the power to make or break these businesses. Don’t let them chump you for your money! If the product sucks, let them and everybody know then go to ALL the competitors *steps off of her soap box*
Keeping cordial, I explained I’m no fool and that none of this makes sense. Think the Esurance commercial, “That’s not how it works. That’s not how any of this works!”
It took Rude Cosmetics two days to get back to me and AT LEAST offer a refund (see below, I really should take time to pause instead of getting heated LOL!). Fine, I’ll take that and cross you off as a cosmetics brand that I’ll ever purchase from again. Then, I threw out the lip sleeping pack and lip color. City Refuse picked them up the same day LOL!
As I’m proofing this before publishing (legit vented alldis in a draft post in real-time prior to their “offer”), I JUST realized, I totally misunderstood what the hell I was agreeing to. Why would I agree to a STORE CREDIT? LMAO! Ioneven like them! Kids, this is why you don’t continue an argument via email at 11:30 PM EST. *facepalm in chump*
I liken this whole ordeal with Rude Cosmetics to low-cost retailers like dollar stores. You know, the ones that are like everything is hella cheap so no refunds cause most likely its crap. Or, you’ll only get credit back (WHICH I DID! LMAO!) I’m sure that’s not the appearance they’re going for but that’s how I look at them now! And in NO WAY could I ever recommend them. I’ve already personally complained about them to two different people, and now you guys.
There are just waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay too many beauty brands to choose from that I’ve had pleasant experiences with and that have authentic kbeauty products that I already enjoy AND are hella endorsed on social media platforms. There’s no need to waste any more time with Rude (There goes my store credit!).
If you’ve had nothing but pleasant experiences purchasing directly from Rude Cosmetics, then I’m glad. For me, they were legitimately rude for their treatment of a customer, someone who extends the store brand. In the end, I felt as if they wanted to take advantage of me.
I’m IN the field of business! Don’t lecture me on quality assurance. Bruh, there are hairs on the applicators! Anyone that buys a lip color or even a tube of Carmex can say that mess they tryin to pull ain’t right!
With that said they don’t deserve anymore mention on my blog. I’m not going to review the other kbeauty inspired item I purchased from them, let alone use that pitiful store credit. I’m just too pissed to even fathom it. For someone learning to love themselves, the hell I’mma EVER let Rude treat me like that again. And here I was optimistic by giving them a chance to rectify things. I was so looking forward to reviewing that lip sleeping pack. What a waste. (｡-_ -｡)
If you’ve had good or bad experiences with Rude Cosmetics, lemme know in the comments so we can interact! And don’t forget to like this post and follow the blog.